Contact Michigan Veterans' Facility Ombudsman

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Our office hours are Monday thru Friday, except for holidays, 8:30 am to 5:00 pm.

Concerns or questions can be mailed to:
Michigan Veterans' Facility Ombudsman
P. O. Box 30036
Lansing, MI 48909-7536
Phone: (517) 373-1347
Fax: (517) 373-1869

When contacting the Office of the Ombudsman, please provide the following information:

If this is a concern, has it been filed with the facility where the member resides?
Does your concern involve a missing item?

Excerpt from public act 198 of 2016

4.777 Notice of decision to investigate complaint.
Sec. 7. Upon receiving a complaint under section 4 and deciding to investigate the complaint, within 10 business days the ombudsman shall notify the complainant, the resident veteran or resident veterans affected, and the department. If the ombudsman declines to investigate, the ombudsman shall notify the complainant within 10 business days, in writing, and inform the resident veteran or resident veterans affected of the reasons for the ombudsman's decision.

Complete and accurate contact information and sufficient detail can help us address your question more efficiently.